Frequently Asked Questions (FAQs)
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Bamboo Nest is a brand of CV Indo Walet product specialized in producing variously qualified bird nests. We sell two categories of the bird’s nest which are Signature and ready to stew bird nest. All of the raw materials is 100% harvested from our own birdhouses which are located in Java, Bali, and Sulawesi.
We have various international certifications such as ISO 22000, HACCP, and GMP. These are the assurance that our products are consumable based on international standard.
The Signature bird nest is a kind of bird’s nest that has solid texture due to the multiple forming processes so it is a high quality product.
Ready to stew bird nest is a kind of practical bird nest and ready to be consumed since you do not have to soak it for hours and it only needs to be steamed for 30 minutes before being consumed.
We have more than 20 years of experience in producing bird nest, we can guarantee that our products are 100% natural without chemical, preservatives, and other dangerous materials. Our products have higher nutrition because we produce them using the qualified raw materials that are tested with a strict laboratory test. Besides that, we have a competitive reasonable price.
To order our product, you can choose our product that you want to buy and then you can click the Contact Supplier or Start Order button. You can also use the Letter of Credit (L/C) payment term as the third party through your bank. This will facilitate us to do a safe and trusted transaction.
No, we don’t have a retail outlet, but we have an office which is located in Surabaya, Indonesia. For this moment we focus more on exporting the bird’s nest through the agent and distributor.
Yes, we serve purchasing with special product specification and packaging as per customer’s requests. Please let us know your specification and we will figure it out for your best needs.
Not all country are served by us, since each country has it’s own regulation, such as we already had their country special certification so that we can ship the goods there. At this moment, we have shipped our products to China, Hong Kong, Singapore and Canada. Please contact us for further details related the shipment to your country.
The length of shipment time depends on your country. However, the time that we need for the whole process from the incoming order, exporting process, and handover is 7 working days more or less. If you have more questions related to the shipment process, please send us an email.
The nutrition content in our bird nest is high because we choose the qualified raw materials and process it naturally so that we can maintain high nutrition content in our bird nest.
All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item (within 7 days after your shipment date), please contact us at firstname.lastname@example.org with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.